FAQ (Frequently ask question)

• Please bring the original ID card or passport for check in 

• Children under 1.5 meters purchase children ticket
• Children over 1.5 meters purchase adult ticket

• Ticket issue by Lao-china railway (LCR ticket)
• All traveler can show on phone for check in or can change at counter to paper ticket
• More convenient use E-ticket

• You will received QR code ticket within 3 days before departure
• Not received QR code ticket please contact our team by email or what-app

• Confirmation email payment done
• QR confirmation from Laos train ticket not LCR ticket
• LCR ticket issue 4 days before departure
• LCR QR code ticket send to your email 3 days before departure 

LCR is railway network in Laos connection with major cities: Vientiane, Vang vieng, Luang prabang, Oudomxay, Nateuy, Boten

LCR issue a ticket 4 days before departure, all traveller can book a ticket advance 4 days up to month

• We can said not easy, There’s alway a long line waiting when buy a ticket at ticket sale spot
• Advance to buy a ticket 4 days before departure

• Yes, you have to book advance 4 days up to month
• Book less than 3 days ticket sold out

• No, All ticket randomly allocated by LCR

• 30-40 minute before departure

• Yes, you can buy drink and snack on board

• Baggage weighs up to 10 kg for children. The maximum adult baggage allowance is 20Kg.

• We’re accept Visa/Master debit card. via our secure payment platform.

• Yes, confirm us your booking number and correct your departure date and time

• No, Change passenger not permitted

• For Lao people can use family book, ID card, Passport
• For foreigner can issue only passport

• Advance booking 4 days before departure, Customer service is available 24 hours.
• QR code ticket will be sent to email 3 days before departure 
• Ticket can change travel date advance contact 12 hours (Confirm by mail)
• Cancel 5 days up refund 50%. less than 4 days no refund
• LCR schedule may recent change by LCR not warranty 

• Yes, It can but check with our customer support any ticket available

• Miss the train or failure check in, can not change after departure 

• LCR station no luggage storage service
• There shop out station can service luggage storage

• Length, width and height not exceed 130 cm, adult ticket 20kg/ person, children ticket 10kg/ person

• Yes, over night fees
• Recommend parking out station there service overnight 24 hours security